- Is your front-line staff not driving their own performance improvement?
- Are your customers not being engaged during the interaction or hearing confident sounding, knowledgeable reps?
- Are reps not taking control of the interaction?
- Do your reps resist your Call Quality/Coaching Program?
- Are you spending too much time coaching and counseling your front-line staff with little or no improvement?
Radclyffe Partners is a professional services firm dedicated to working with contact center, and face-to-face customer interaction organizations to help them deliver World Class Service consistently through proven skills, coaching, processes and best practices AND integrates that to ensure front-line staff is fully engaged and driving their own performance development and team accountability.
Whether you want to develop your CSRs, Coaches or entire Leadership Team or need help in leveraging resources and/or efficiencies, Radclyffe has worked with many companies across all industries to achieve that success. But, don't believe us! Look at our partial client list to see the broad range of experience we will bring to your interaction organization.
We provide outstanding , coaching/service quality training and performance improvement solutions to improve your call center and interaction team's customer engagement experience. We also provide advanced Train-The-Trainer Skills Certification to professional training staff and to "non-trainers" so that you can get your training needs met with your non-training staff.
So, if you need phone skills training for your front-line staff, instructional design services, coaching skills or call center consulting, Radclyffe is the firm that will provide your team with the knowledge and tools necessary to enhance your customers' experience.
As Jill Altana, Vice President, Human Resources, ADP Corporate says, "All roads lead to Radclyffe" when it comes to providing proven solutions to their call centers and customer interaction teams that get tangible results. And at ADP, their call center and executive organizations are the heart of the business where the rubber meets the road.
Call us today to chat at 973-291-8947or email Liz Ahearn and we will provide you with a 30 minute complimentary session with a senior Radclyffe consultant. From our Ad on:
Rep Coaching Not Working?
Effective Affordable Virtual Training
Need Rep Calls to Be One and Done?
Virtual Training That Works
Do You Need 911 Right Now?
At Radclyffe, we have dealt with Call Center Emergencies in which we have been called to assist when something goes wrong that needs to be fixed immediately.
What kinds of issues?
- Associate issues such as a serious employee morale situation that is escalating into "group collusion"
- Customer dissatisfaction resulting in significantly increased call volume
Since Radclyffe specializes in the cultural aspect of Call Center Operations, as well as the processes and best practices elements, we have the expertise needed to resolve these types of issues quickly, effectively and discreetly.
Have an Emergency? Call the Radclyffe ER Line:
Coaching Not Working?
We can help. We have found the key to successful coaching
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