We welcome the opportunity to earn your trust and deliver the best service and training in the call center industry.
Radclyffe was founded in 1994 by Elizabeth A. Ahearn in San Francisco, CA.
In 1996, Liz relocated the firm to the East Coast where it continued to flourish into one of the top five training and consulting firms in the call center industry by providing tangible and effective Training and Consulting to our clients and the industry. Liz worked hard to build a company with some of the best talent in the call center industry and a track record of measurable results for client companies.
There is no doubt that Liz has an unbelievable passion for what makes the contact center organization tick and how to best leverage the people side of the business. For example, she has focused over the last 15 years on what works and what doesn’t in getting employees to LOVE coaching and to stay engaged and motivated in their roles, resulting in the delivery of World Class Service.
Today, Radclyffe Partners, LLC continues her legacy to provide best-in-class proven solutions to call center organizations with an emphasis on employee engagement and ongoing performance improvement through coaching and training. But what’s happened is really cool - this work doesn’t only work in call centers…it works in every type of organization and Radclyffe has worked with all types of organizations within the corporation.
We know that if we say that we can teach your organization to deliver World Class Service consistently, we need to do the same for our clients.
We’re not like other firms. Our goal is to teach your team to fish. We believe your success is our success, so we ensure that you are successful, whatever that takes for your specific organization. That’s the “Radclyffe Guarantee. Period.”