Radlyffe Partners LLC Service Offerings
Radclyffe Partners offers a wide range of services for all your contact center needs. Not sure what services you need? Contact us today and we can customize a solution that will provide tangible and measurable business results.
Facilitating Calibration Sessions is one of your most important tools when it comes to your Coaching & Quality Program. At Radclyffe, we have learned the secret to effectively facilitate Management Calibration Sessions.
Here’s what our clients say:
I have learned so much during every single calibration session that will help me be a more effective coach. I love how robust these sessions are! – s mackenna
These sessions have totally changed how I coach and more importantly, how I feel about coaching and how well I am now received when I coach! Thank you, Liz – c matlock
I used to dread coaching, now I love it! Thanks, Radclyffe, for helping me ‘see the light.’ – Liz Avondale
EMPLOYEE AND CUSTOMER ENGAGEMENT
According to Call Center Week’s 2012 Call Center Summit Survey, the greatest concern facing call center executives in 2012 is “Empowering and engaging employees to drive business results.”
Literally millions are lost each year to a lack of Employee and Customer Engagement and is rarely measured but acutely felt. Radclyffe has worked for over 20 years to find the perfect combination of ensuring smooth contact center operations and cultivating a front-line driven culture.
PERFORMANCE IMPROVEMENT AND CONSULTING
At Radclyffe, we specialize in true performance improvement. Our training is just one aspect of how we have worked with many organizations to improve their Customer Experience. We take a holistic approach and make sure all ingredients exist to get the results you want. Each customer is unique, and we approach your situation with a fresh perspective using our proven methodologies.
TRAIN THE TRAINER
Radclyffe has developed some of the best training in the industry. As a result of needing to get Radclyffe Master Facilitators up-to-speed quickly, Liz Ahearn developed a Train the Trainer Platform Skills Training Certification. Radclyffe’s Facilitation Strategy™ is a proven, yet customized methodology that creates a truly experiential learning environment that addresses all the Adult Learning Principles.
The Facilitator Toolkit contains all the materials that a Radclyffe Master Facilitator would need to facilitate a training class.
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