Elizabeth A. Ahearn - President and CEO
Valerie Kerwin - COO, Practice Leader, Human Resources
Carla Zic - Facilitator and Special Projects Lead
Carla is the newest member of the Radclyffe Team, joining in 2017. She is one of our training facilitators and is the lead on various special projects. Carla comes to us with over 15 years of training experience. Prior to joining Radclyffe, she worked at Hoffman la Roche, Novartis and ADP. Carla holds the PHR and SHRM-CP Human Resource Certifications and an MBA in Human Resource Management from the University of Phoenix.
Colleen O’Brien - Practice Leader, Instructional Design & elearning
Colleen has been with The Radclyffe Group, LLC since 1996 and is now responsible for all of the instructional design of new Radclyffe Consulting products and customer work-for-hire training programs. Colleen has worked with many clients including Intel, Microsoft, Daimler-Chrysler, CIGNA, Aetna, The Church Pension Group, ADP, Becton Dickinson and Bear Stearns. Colleen holds a Masters Degree from Seton Hall University. Prior to joining Radclyffe, Colleen worked for Kaplan Test Prep.
Vicky Macaluso - Finance and Marketing Leader
Vicky has been with Radclyffe since 1996 and is now responsible for the firm’s financial well-being and the execution of all marketing efforts for Radclyffe Consulting and Radclyffe University. Prior to joining Radclyffe, Vicky worked for Anchor Bank and Castrol where she held positions in financial operations. Vicky attended William Paterson University.
JOIN OUR TEAM
At Radclyffe, we not only teach our clients how to deliver World Class Service to their customers, vendors and associates, we model that behavior with our talent and vendors.
Why not join a team that treats each other with World Class Service and helps clients do the same? Radclyffe is searching for individuals who are great consultants and facilitators and are willing to do what it takes to get the job done to help us meet the growing demand for our products and services.
If you are interested in pursuing a career with continuous learning working with Fortune 500 companies and have training and contact center experience and are willing to travel, please fill out the contact form below today!
Radclyffe is an equal opportunity employer.
Liz is the strategic leader for Radclyffe Partners, LLC and Radclyffe University, LLC. It is her vision that has enable the Radclyffe Brand to enjoy its success since 1994. Liz is the inventor of the 5 core strategies that comprise its flagship products. She has led a number of contact center organizations in various industries and has worked with the senior leadership of many Fortune 500 companies, partnering with them to increase the service experience and associate retention for while reducing cost-to-service. Liz is considered a call center culture and training expert in the industry. Liz is a featured speaker at call center industry events including ICMI’s ACCE, Purdue’s CallCenter Campus, IQPC, CBI and SOCAP and has published numerous articles for industry magazines. She appeared on the ABC Business News Magazine television program and NJN Channel 12 and has been interviewed by The Wall Street Journal many times. Liz holds a Masters Degree from Seton Hall University.
Valerie is the senior leader of the Radclyffe Team and is the human resources expert for Radclyffe clients. She also serves as the product leader for Radclyffe’s 20 Keys and Levels of Action™ Talent Engagement Program. Valerie has over 20 years of contact center experience and has worked for AT&T, Pacific Bell, Levi Strauss & Company and Lowes Home Improvement. She has led client engagements with Becton Dickinson & Company, Ortho-McNeil Janssen, Mercedes-Benz USA, Gartner Group and One Call Medical. Valerie has been with The Radclyffe Group, LLC since 1995 and with Radclyffe Consulting, LLC since 2008. Valerie attended San Francisco State and Montclair State University. Valerie is currently pursuing her SPHR designation through SHRM.